FAQ

Ordering with us is simple and fast, 24 hours a day, 7 days a week!

• For an e-prescription: Simply WhatsApp the digital copy (PDF/Image) of your doctor’s prescription to our official number Click Here to Chat with Us on WhatsApp

• For a physical prescription: Take a clear, well-lit photo or scan of your physical prescription and send it to us via WhatsApp on the same number.
  Our team will instantly verify your prescription and guide you through the confirmation and payment process directly on WhatsApp.

Start Your Order on WhatsApp Now!

No. As a licensed and responsible online pharmacy, we require a valid prescription for all prescription medicines. This is to ensure your safety and comply with government regulations. You can, however, order Over-The-Counter (OTC) products and wellness supplies without a prescription.

A valid prescription must be:

• Issued by a registered medical practitioner.

• Clearly show the doctor’s signature and stamp.

• Include the patient’s name, the medicine name, dosage, and quantity.

• Not be expired (typically, prescriptions are valid for 6 months to 1 year from the date of issue).

We offer swift and reliable medicine delivery. Once your order and payment are confirmed, we process it immediately. Standard delivery times are 24-48 hours, depending on your location and medicine availability. You will receive a confirmed delivery timeframe on WhatsApp after your order is placed.

We offer multiple secure payment options for your convenience. Our executive will provide you with the payment link/details on WhatsApp after confirming your order. We accept:

• Credit/Debit Cards

• UPI (PhonePe, Google Pay, etc.)

• Net Banking

• Cash on Delivery (COD) [Subject to availability]

Yes, you can! Please inform our support team on WhatsApp at least 4 hours before the expected delivery time, and we will be happy to reschedule your order to a more convenient date and time for you.

You will receive a real-time order tracking link via WhatsApp as soon as your package is shipped. You can click the link to see the live status and location of your delivery.

Absolutely. We accept prescriptions from any registered medical practitioner in India. Just send us a clear image of the prescription via WhatsApp, and we will process it.

The validity of a prescription is typically 6 months to 1 year from the date it was issued, unless a shorter duration is specified by the doctor. Prescriptions for controlled substances may have a shorter validity.

Your prescription might be rejected if:

• It is illegible, blurry, or missing details (doctor’s stamp/signature).

• It has expired.

• The medicines prescribed are not in stock or are restricted.

• Our team cannot verify the details with the prescribing doctor. We will notify you of the reason via WhatsApp.

While we strive for on-time delivery, rare delays can occur due to:

• High traffic or unexpected weather conditions.

• Additional verification required for your prescription.

• Specific medicines requiring special handling.
  We will proactively inform you of any delays on WhatsApp and provide a new ETA.

We deeply apologize for this inconvenience. Please check your order confirmation message on WhatsApp to verify the items confirmed. If an item is indeed missing, contact us immediately on WhatsApp, and we will resolve the issue at the highest priority, either by arranging an immediate delivery or a refund.

Do not consume damaged medicines. Please take a picture of the damaged product and its packaging and send it to us on WhatsApp right away. We will arrange for a pickup and dispatch a replacement order at no extra cost.